The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind. Every customer is different, and some may even seem to change weekly. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. Providing good customer service is a continuous learning process. In most cases, service agents are the lowest paid people in your company, they work ridiculous hours (24/7) and have to deal with unhappy customers.

px” alt=”What Is Customer Service Experience”/><img class='aligncenter' style='display: block;margin-left:auto;margin-right:auto;' src="data:image/jpeg;base64,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" width="306

Revenue was already rising in Asia, but after adding a dedicated agent, they see an even more intense spike. And the company is primed to bring on more agents to help them cover international territories as they grow. Find ways to eliminate restrictive policies that make customers work harder to change their accounts. Instead, Source Audio responded within 20 minutes, accurately troubleshooting the software issue and shipping out a replacement part for the hardware issue.

Common Mistakes of Bad Customer Service

AI can learn through interaction to give a personalized service. The exchange the Internet of Things facilitates within devices, lets us transfer data when we need it, where we need it. Each gadget catches the information it needs while it maintains communication with other devices, and this is also done through advances in technology in both hardware and software. Another form of automated customer service is touch-tone phone, which usually involves IVR a main menu and the use of a keypad as options (e.g. “Press 1 for English, Press 2 for Spanish”). Always be willing to learn and teach your team new ways to improve the customer service experience.

How do you give great customer experience?

Make customers experience delightful at every touchpoint.Answer questions before customers have them. Use technology to enhance each customer interaction.

Customer experience is the internal and subjective response customers have to any direct or indirect contact with a company. Direct contact generally occurs in the course of purchase, use, and service and is usually initiated by What Is Customer Service Experience the customer. That’s why providing exceptional customer service is essential if you want to improve the customer experience. Whether or not you’re a SaaS company, it can be difficult to improve upon your customer experience.

Why is CX important for your business?

Firstly, he or she wants to know that you are familiar with the retail/customer service lingo. When you’re interviewing for a job, you need to be prepared for all kinds of interview questions, from thestandard(“Where do you see yourself in five years?”) to thedownright wacky(“Why is a tennis ball fuzzy?”). But since you don’t have an endless amount of time to prepare, it makes sense to focus the bulk of your preparation time on the questions you’re most likely to get. Blake Morgan is a customer experience futurist, keynote speaker and author of “More Is More.” Sign up for her weekly newsletter here.

  • But a smart company will always be asking “What is good customer service?
  • Having good organizational skills plays a huge role in improving customer satisfaction.
    • Customer experience is spread across many touchpoints and is always ongoing.
    • This allows you to mitigate any issues before they reach out to you.
    • The other benefit of providing exceptional customer service is building brand equity.
    • Use automation and chatbots selectively, and always provide clear signposting for how a customer can bail out of an automated interaction and connect with a human agent. Customers may come to you with all types of problems and they want their questions answers fast. If you don’t know how to properly implement a service ticket, you’ll be wasting their valuable time. Before interacting with customers, you should fully understand how to use your live chat and ticketing system and learn to type fast. When attending to customers’ problems, using positive language takes the stress away from the situation.

      Customers don’t like it when they are forced to keep explaining their situation every time they call. This is often the case when your support agents ask for their date of birth, type of product/service they own, territory/region, or their name. These details may be necessary, but they may also be details you already hold. Some companies try to avoid confrontation by beating around the bush.

      Chatbots – conversational AI bots that can provide 24/7 support to customers by answering simple questions while reducing the amount of work for support agents. When customers use your customer support system, they are often either angry or upset, and need your company to address their issues. In short, they want you to acknowledge them, and they want you to react. Companies are made of several different departments, but everyone pulls together collectively to achieve organizational goals. And if a company is serious about its customer support experience, then providing excellent support must be one of these core objectives.

      CXM monitors customer touch points and evaluates how you can improve the experience related to each. You should also analyze the customer support tickets your support reps are working to resolve every day. A remarkable customer experience is critical to the sustained growth of any business. A positive customer experience promotes loyalty, helps you retain customers, and encourages brand advocacy. Creating opportunities to connect with reps avoids lousy customer service experiences that ruin your reputation.

    • SuperOffice Service to respond faster, escalate urgent tickets and improve team efficiency.
    • Chatbots – conversational AI bots that can provide 24/7 support to customers by answering simple questions while reducing the amount of work for support agents.
    • CXM accounts for these customers and provides programs and features that prevent potential churn.
    • While it’s nice to be digital, always make sure a customer can reach someone by phone.
    • Ultimately, providing a great customer experience comes down to the people. If the employees in your company aren’t engaged and motivated to care about customers, any other initiatives will fall flat. Self-service is a great way to empower your customers to get their answers without even needing to talk to a human, but it can be alienating for some.